Fast Facts

There are more than 1.4 million families in Queensland and the Northern Territory
During 2008, Parentline answered more than 15,500 telephone calls from parents and carers across Queensland and the Northern Territory
Parentline predominantly receives calls from parents and carers, plus a small number of grandparents, foster carers, other relatives, family friends, neighbours and professionals involved with children (e.g. teachers)
While the age range of callers is broad, ranging from teenagers to 85 year olds, the average age is 37 years. Consistent with national help-seeking trends, females make up the majority of Parentline clients (87%)
Eighty per cent of Parentline callers phone with concerns about a child ranging from newborn babies up to adult children
In a recent survey 96 per cent of Parentline clients expressed satisfaction with the service with 89 per cent of those surveyed finding their call effective or very effective
Parent education has been recognised as offering the potential to address pressing issues such as child abuse, adolescent social problems, school failure and youth violence
Parentline is a joint initiative of BoysTown, the Queensland Government and the Northern Territory Government